Stay Updated on Every Step of Your Wardrobe's Journey
Once your new outfit leaves our facility, we want you to feel completely confident and informed about its journey to your doorstep. At Escaladesilks, we believe that waiting for your new favorite dress or suit should be exciting, not stressful. That is why we aim to make tracking your purchase as simple, transparent, and seamless as possible.
How to Track Your Order
Via Shipping Email: As soon as your items are carefully packaged and handed over to the carrier, you will receive a Shipping Confirmation Email containing a unique tracking number and a direct link to the courier’s portal. Simply click the link to view the live status and estimated delivery date of your package.
Via Your Escaladesilks Account: If you created an account during checkout, tracking is even easier! Simply log in to your account dashboard, navigate to "Order History", and click on your latest order to view real-time tracking updates.
Processing & Tracking Timelines
Processing Window: Please remember that order processing typically takes 1–2 business days (excluding weekends and holidays) for our team to inspect and prep your garments before they are dispatched.
Tracking Activation: Once your package has been picked up, it may take up to 24–48 hours for the courier's system to scan the barcode and display the initial tracking details. If you don't see updates immediately, please don't worry—your beautiful pieces are already on their way!
Need Assistance?
We are here to ensure your shopping experience is perfect from checkout to delivery. If you encounter any of the following situations, please do not hesitate to reach out:
You haven't received your tracking number within 3 business days of placing your order.
Your tracking status hasn't updated for an unusual number of days.
You need to coordinate delivery timing for an upcoming special event.
📧 Contact Our Stylist Support: Service@Escaladesilks.com
(Please include your Order Number in the email subject line so we can assist you swiftly!)