At Escaladesilks, we are dedicated to bringing your wardrobe beautiful, high-quality pieces safely and efficiently. We understand that timely and reliable delivery is an essential part of your shopping experience, and we strive to make our shipping process as transparent and seamless as possible.
1. Order Processing
Standard Timeline: All orders are processed within 1–2 business days (excluding weekends and holidays).
Tracking Your Order: Once your beautiful pieces are packaged and shipped, you will receive a confirmation email complete with tracking information so you can follow their journey.
Peak Seasons: Please note that processing times may be slightly extended during high-demand peak seasons, major sales events, or holidays.
2. Shipping Options & Delivery Times
We offer standard and expedited shipping options to ensure your new outfit arrives right when you need it. Estimated delivery times begin from the day your order is dispatched:
Standard Shipping: Typically delivers within 5–8 business days.
Expedited Shipping: Typically delivers within 2–4 business days (recommended for special event dressing or formal wear).
Note: Delivery estimates are approximate and may vary depending on your location, weather conditions, or unforeseen carrier delays.
3. Shipping Rates
Shipping costs are calculated automatically at checkout based on your destination and chosen shipping method.
Promotions: We frequently offer Free Standard Shipping promotions. When active, these offers will be clearly displayed on our storefront and applied automatically at checkout to eligible orders.
4. International Shipping
We love sharing our collections with fashion lovers worldwide! We proudly ship to numerous countries globally.
Customs & Duties: International orders may be subject to customs duties, import taxes, or other fees levied by the destination country. These charges are determined by local authorities and are the sole responsibility of the customer. They are not included in our product prices or shipping fees.
Delivery Window: International delivery times generally range from 7–21 business days, depending on the destination and local customs clearance efficiency.
5. Lost, Missing, or Damaged Deliveries
Your satisfaction is our top priority. If your tracking states "delivered" but you cannot locate your package, or if your garments arrive damaged in transit, please contact us within 7 days of the marked delivery date.
How to Reach Us: Email Service@Escaladesilks.com with your order number.
For Damaged Items: Please attach clear photos of the damaged packaging and garment. We will work swiftly with our carriers to resolve the issue for you.
6. Address Accuracy & Modifications
To ensure your outfits arrive safely, please double-check that your shipping address is complete and correct at checkout.
We are unfortunately unable to redirect or modify orders once they have been dispatched from our facility.
If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional reshipping fees.
Contact Us
If you have any questions regarding your shipment, upcoming delivery, or need assistance choosing the right shipping option for an upcoming event, please reach out to our dedicated support team:
Email: Service@Escaladesilks.com
Response Time: We generally respond within 24–48 hours on business days.