At Escaladesilks, we want you to absolutely love every piece you add to your wardrobe. If you are not completely satisfied with your purchase, or if the fit isn't quite right, we are here to help. Please review our Return & Refund Policy below to ensure a smooth and seamless return process.
1. Return Eligibility
To be eligible for a return, your garments must meet the following strict conditions to ensure hygiene and quality standards:
Timeframe: The return request must be initiated within 30 days of the original delivery date.
Condition: The product must be unworn, unwashed, unaltered, and in the exact same condition you received it. It must be free of any traces of perfume, deodorant, makeup stains, or pet hair.
Packaging & Tags: The item must be returned in its original packaging with all original clothing tags and security seals still fully attached.
Proof of Purchase: A valid order number or receipt must be provided.
Final Sale Items (Non-Returnable):
Clearance or heavily discounted items marked as "Final Sale".
Customized, altered, or tailor-made garments.
For hygiene reasons, bodysuit styles or intimate apparel (if applicable) cannot be returned once opened.
2. How to Initiate a Return
To start a return, please follow these simple steps:
Contact our support team at Service@Escaladesilks.com with your order number and the reason for the return (e.g., size swap, style preference).
Once your request is approved, we will provide you with the return instructions and the designated return address.
Pack your items securely and ship them back to us using a trackable shipping method.
Note: Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item sent by us. We highly recommend keeping your tracking receipt, as Escaladesilks is not responsible for lost return packages.
3. Exchanges (Size or Style Swaps)
We know that finding the perfect fit for dresses, suits, and blouses can sometimes be tricky! If you would like to exchange an item for a different size, color, or style:
Please contact us at Service@Escaladesilks.com as soon as possible so we can check stock availability and reserve the correct size for you.
Exchanges follow the same timeline and garment condition guidelines outlined in the Return Eligibility section above.
4. Refunds
Once your returned garment is received at our warehouse and passes our quality inspection:
We will notify you via email regarding the approval or rejection of your refund based on the item's condition.
If approved: Your refund will be processed automatically back to your original payment method within 5–7 business days.
Please note that depending on your bank or credit card issuer, it may take an additional 3–5 business days for the funds to officially reflect in your account.
5. Damaged, Defective, or Incorrect Items
We inspect all of our dresses and shirts before they ship, but if you receive an item that is damaged, defective, or incorrect, we want to make it right immediately:
Contact us within 7 days of delivery at Service@Escaladesilks.com.
Please include your order number and clear photos of the defective area or incorrect item.
For approved defective items, Escaladesilks will cover the return shipping costs and arrange a complimentary replacement or issue a full refund, according to your preference.
6. Late or Missing Refunds
If you haven't received your refund within the expected timeframe, please check your bank account or credit card company first, as processing times can vary. If you have done this and still have not received your refund, please contact us at Service@Escaladesilks.com, and we will investigate it for you immediately.
7. International Returns
For our global fashion community shopping outside the United States, please note that return shipping fees, customs duties, and local taxes are the responsibility of the customer. We strongly recommend using a reliable, trackable international shipping service to ensure your package arrives safely back at our facility.
Contact Us
If you have any questions about choosing the right size before ordering, or need assistance with an ongoing return, please reach out to our customer care team:
Email: Service@Escaladesilks.com
Our Promise: We aim to reply to all inquiries within on business days.